Shipping policy

Shipping Policy – EloriaGems

At EloriaGems, we are committed to delivering your jewelry safely and on time. Please review our shipping policy below.

Order Processing

All orders are processed within 5 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

Shipping Methods & Delivery Time

We offer reliable shipping options to ensure your order reaches you securely.

• Domestic Shipping: Estimated delivery within 10/15 business day

Delivery times are estimates and may vary due to customs clearance, courier delays, or unforeseen circumstances.

Shipping Charges

Shipping costs are calculated at checkout based on your location and order size. Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details so you can monitor your package.

Incorrect Address

Please ensure your shipping address is accurate at checkout. EloriaGems is not responsible for orders shipped to incorrectly provided addresses.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with photos and order details, and we will assist you promptly.